Sourcing
Our holistic sourcing solutions begins with the design, sourcing and distribution of specific or sourced to requirement of handsets, and hardware including equivalent trending smartphones with unique specifications, colour variations, add-on features or simple device designs. We liaise directly with OEMs on research & development testing every product we import and ensuring that the design and functionality of all devices are optimised for the local market.
We take care of the entire process for you, starting off with sourcing the ideal product to suit your tailored needs. Once your device has been designed to your satisfaction, we purchase the product on your behalf and ship it to South Africa. We manage the full logistical process along the way which includes importing, payments, duties and custom clearances right up until warehousing and distribution. When your product initially arrives, it is transferred into our bonding warehouse, awaiting final insurances and relevant costs before being shipped out according to your distribution requirements.
As a further enhancement of our sourcing package, we audit manufacturing plants to ensure they meet our stringent product quality standards, providing fit-for-purpose solutions, now and in the future.
Warehousing
Evercomm has invested in top quality automation technology so we can deliver cost-effective, highly efficient storage solutions. Our world class warehouse has 40 000m2 of secure, usable space.
Our inventory management and just-in-time delivery expertise mean that we can help you hold optimal stock levels, rather than tying up capital, offering a product forecast services based on past deliverables, current trends and market insights ordering stock of what your requirements may be.
Time is of the essence in every modern transaction, and that places a premium on efficient handling of goods and ultimate peace of mind through our state-of-the-art management solutions. We offer streamlined breakbulk and bundling services, and complete traceability of all items and actions.
Distribution
We offer specialised distribution capabilities – our ability to meet your short-term distribution needs means that you can focus on more strategic goals including growing your business and adding value. We have years of experience in import facilitation and delivery to distribution centres.
We have also built up a significant Electronic Data Interchange (EDI) capability, which gives us the ability to digitise many of your admin functions and esesential needs.
Distribution is a vital business function – when you entrust it to Evercomm, you’ll have one less thing to worry about.
Other Services
Field Service Management
We offer a comprehensive channel management solution, including field service agent management to create meaningful interactions with your customers in retail environments. We recruit, train and manage professional field service agents who reflect your brand values as they capture vital audience data. They are also proficient in winning over new customers to your brand and increasing your market share.
With market intelligence, you can gain a vital competitive edge through sentiment and behavioural analysis. This can all be supported through POS merchandising and promotional activities – ensuring your brand gets noticed in crowded retail spaces.
Standing out is the key to retail success – Evercomm, will help boost your brand awareness amongst consumers, and convert them into loyal fans.
After-Sales
Exceptional customer service does not end with the sale. With EverComm’s aftersales service solutions, you can deepen brand loyalty and build lasting relationships. We can provide the technical expertise to deliver call centre and technical centre services that strengthen your brand’s value offering. Customer service is frequently cited as a major driver of brand loyalty and purchase decisions – EverComm can make yours better.
When things go wrong (such as a replacement or repair to a device that you have purchased from us), you need a reverse logistics partner that can close the circle and convert a dissatisfied consumer into someone’s who’s impressed by your commitment to customer service. From answers to helpdesk queries to warranty fulfilment, EverComm is your solutions partner of choice.
Click on the link below or email to start a conversation that will result in many more happy customers, or alternatively email us htcservice@Evercomm.co.za, or support@hurricanemobile.co.za, and we will get back to you as soon as possible.
It all starts with hello
Make Evercomm your trusted warehousing and distribution technology solutions partner. From a conversation to collaboration, it all begins here.